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Creating the Culture

From establishing positive workplace values to providing tailored unconscious bias training, Focal Point Training works closely with your business to create a positive working culture.

The way we work with you is built around our 4 key steps:


We work with you to identify, articulate and implement a workplace behaviour framework that will create a positive and productive workplace culture.

The approaches we use range from focus groups and one to one discussions to analysing results from employee surveys and workplace observation (talk to us about our “purposeful wanders”).


Having agreed the outcomes you want to achieve, we work closely with you to create a workplace training and development programme uniquely tailored to your organisation and with your workplace values at their heart.

This often includes identifying and managing the “grey” areas around behaviour, which are hard to handle, in order to avoid people crossing the lines into inappropriate workplace behaviour. Our approaches may include:


Creating or changing a culture usually needs a mix of approaches over a period of time. The tailored programme we map out with you will be run using our tried and tested methods of training and facilitation in appropriate workplace behaviour.


Research tells us only 15% of learners apply what they have learned; so much investment in organisational behaviour training is wasted. At Focal Point this is a key point of difference, and we work long term with you to sustain the cultural changes you want.

Our approach is outcome-orientated at every stage, with a huge emphasis on transferring learning, creating new habits and embedding skills.

Case Studies for Creating the Culture

The senior leadership and HR team at Devon County Council are a shining example of how investing in creating an open, respectful and collaborative culture can help weather crisis and change, in the form of a global pandemic. Read more about the programme we designed for them.

We supported a vital culture change programme following an organisation wide review for South West Ambulance Service Trust. Read more about the difference it made.

For an initial discussion about how we can help you create a positive, inclusive working environment call us on 01903 732 782 or fill in our contact form. All our sessions can be run as virtual workshops as well as face to face.