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About Focal Point

Managing the Client and Candidate Relationship
What happens when your candidates or clients don’t “play ball”?
Do you find that you put in lots of hard work to get a placement and then the candidate drops out at the last minute?
Are you having to deal with lots of counter offers?
Aim
The aim of this module is to explore how to tighten up control of candidates and clients throughout the recruitment process, in order to build strong long term relationships and maximise candidate placement ratios.
Objectives
During this module participants will have the opportunity to…
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pinpoint the stages in the placement process that are most vulnerable
- consider what information they should get in a client job description
- look at how to manage unrealistic client and candidate expectations
- consider how to qualify a candidate’s experience
- look at how to identify a candidate’s motivation to move
- consider how to sell a candidate to a client effectively
- discuss how to prepare candidates for a client interview
- look at how to debrief candidates and clients post interview
- consider how to manage the offer process, including
- dealing with counter offers
- helping the candidate through resignation and notice period
- practice the above skills
- create a personal action plan



