Aim

The aim of this event is to provide an opportunity for the participants to understand the key role assertive behaviour has in each aspect of our lives and to identify and practice the key skills

Objectives

During the event participants will have an opportunity to…

• Identify  the different types of behaviour and the consequences of each
• Consider the barriers to assertive behaviour
• Identify the “Four R’s” which are the basis of assertive management
• Identify the components of assertive communication
• Consider the use of assertive behaviour when…
  • Saying no
  • Delegating
  • Giving and receiving feedback including compliments
  • Handling conflict
  • Making requests
  • Dealing with aggressive and passive people
  • Attending meetings
• Consider our own assertiveness action planning

The event will be participative with a variety of training aids used to cater for the differing learning styles likely to be present in the group. Respecting the need for confidentiality delegates are invited to share their experiences in this area and to ask questions at any time.