HEATHER MCINTOSH - BA Hons, Cert .Ed, MIPD

Heather is a Learning and Development consultant specialising in Management development, organisational change and communication.

She has considerable experience in business as a manager, a Training Consultant and a Further Education Lecturer.

In addition Heather holds qualifications in learning and development at postgraduate level, is an NVQ assessor and verifier, and a graduate member of the Chartered Institute of Personnel and Development (CIPD).

Throughout her career she has worked with a number of major UK and multi national companies in both the private and public sector and has first hand experience of managing, giving depth and credibility to her consultancy skills.

She has worked on a range of training and development interventions including analysing training needs and designing, delivering and evaluating development activities.

She joined the Telecommunications industry in 1975 working in customer service and training and in 1989 moved into lecturing in Management and Business communication in Further and Higher Education in the UK.

In 1995 she decided to focus on developing and expanding her role as a business consultant and has carried out training and development projects both as an independent consultant and in association with other organisations.

Heather also spent two years in South Africa to put her experiences to practice by starting a change management Consultancy offering a range of learning and development activities.

Projects included management consultancy for BOE Merchant Bank on a communication change and IT project, reviewing the customer service strategy of a major retail Bank, the design of a customer service programme for a leading travel agency and a range of management development and business skills programmes for one of South Africa's leading recruitment consultancies.

Heather returned to the UK in 2000 and continued her consultancy activities with clients in the NHS and local government.

Current activities focus on organisational development and influencing cultural change, particularly in the area of leadership development and performance management, and cover a range of interventions from one-to-one coaching to group facilitation.