Aim

To provide managers with the knowledge and skills to promote such tasks as setting expectations, recognising different behaviour styles and motivating their teams.

Objectives

During the session participants will have an opportunity to …

• Defining management
• How is your role changing?
• Setting expectations with your managers, colleagues and your team
• What motivates people?
• Assertive behaviour
  • understanding how assertive behaviour helps build effective working relationships and achieves results
  • understanding the difference between passive, aggressive and assertive behaviour
• Situational Leadership
• Team roles
• The Work Cycle
• The Art of Delegation
  • Steps to successful delegation
  • Understanding barriers to delegation
  • Planning a piece of delegation

The event will be participative with a variety of training aids used to cater for the differing learning styles likely to be present in the group. Respecting the need for confidentiality delegates are invited to share their experiences in this area and to ask questions at any time.