“Why do I need to give them positive feedback? They are just doing their job!”
This comment has come up 3 times in the last week with management programmes we have been running.
So why should we give positive feedback if people are merely doing what they get paid to do?
• Feeling valued is one of the biggest motivators in work. Research proves this time and time again... the latest survey from the ILM shows only 13% of people say they are motivated by money and put how they are valued and treated by their manager way ahead of cash. http://www.hrmagazine.co.uk/hro/features/1144574/employees-value-job-satisfaction-pay-reward
• It builds confidence – if people know what they are doing well, they are more likely to do more of it! So this helps to lift and maintain high standards of performance
• It is part of giving balanced feedback. If we never give feedback on what someone is doing well, feedback becomes loaded with negative connotations – a euphemism for “let me tell you what you are doing wrong”
Feedback should be a way of encouraging, motivating and developing people – and telling them when they are doing a great job (even when it is what we employ them to do!) is an integral part of that.
For more information on how to develop your managers to lead in a positive and motivating way, have a look at our range of programmes and coaching support
You may also be interested in our blog on giving timely feedback and avoiding the dreaded “feedback sandwich”!
I thrive on seeing people do things they didn’t think they could do! I draw on my management and leadership experience from working in senior positions in the Metropolitan Police Service, running Focal Point since 2002 and working across all three sectors in the widest variety of environments. Because we rarely learn things first time, we believe it is vital to provide support before, during and after the events we run, in order to get the best from them. Time and time again people have told us how the chance to review their learning and to have their actions reinforced has really helped cement new ways of doing things. This is what has then made the difference that they and we are looking for. I am a fellow of the CIPD and when I am not working with clients I can be seen on the golf courses of Hampshire.