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Blog - The Case for Kindness at Work

The Case for Kindness at Work

Posted by Tracy Powley 10/11/15

World Kindness Day Logo


It is World Kindness Day this Friday. The cynical point of view would question whether we need an awareness day to try and encourage people to be nice to each other.

But when you look at statistics around how we treat each other at work, the reason becomes frighteningly clear.

Harvard Business Review reported that 98% of people surveyed had experienced incivility at work.

Another shows the impact of this discourteous behaviour at work – not just for the people on the receiving end of it, but for those who witness it too. One experiment showed a 58% drop in creativity and participants performing 61% worse in tasks after being belittled.

And rudeness is catching – people who experience rudeness are then more likely to be rude to others according to the University of Florida

(and although these are US based studies, there is much evidence to support similar trends in the UK).

So let’s use World Kindness Day as a chance to reverse this damaging and inappropriate behaviour at work and make an effort to be kind to our colleagues. 

Try picking just 2 things from the list below and doing them today – see what effect it has and let us know. 

  1. compliment 2 people in your department today
  2. smile and say hello to someone you get into the lift with
  3. buy a colleague a coffee
  4. ring someone at work rather than just emailing them, so you can have a conversation!
  5. hold a door open for someone
  6. ask a colleague about their weekend – with genuine interest
  7. thank someone for something they have done
  8. offer to help someone with a task/finding information/directions
  9. tell someone what you appreciate about them
  10. give your next 3 emails a friendlier tone

Then challenge yourself to pick 2 more and keep the momentum going!!

For more guidance on resolving difficult situations at work and building a happy workplace call us on 01903 732 782 for a confidential discussion, email us or contact us.

Tracy Powley
Tracy Powley

The way we behave towards each other in the workplace has a direct impact on individual wellbeing, team performance and organisational results. This belief has underpinned our work at Focal Point for over 20 years and has never been more relevant. We are privileged to work with a huge variety of organisations wanting to get workplace behaviour and culture right - and to tackle the inappropriate behaviour that may get in the way of this. Supported by our fantastic team of facilitators and coaches, we are able to make a real difference to peoples’ lives as well as organisational performance. Having worked in both large businesses at management level and in 2 start ups at director level, I am able to combine hands on experience of growing and managing teams - and the associated challenges in creating the right culture - with over 20 years in learning and development. I hold the Certificate in Training Practice and am a member of CIPD. When I am not supporting clients or developing the Focal Point business, you will find me in a calming yoga class...

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