Looking back at our work with clients last year, the one thing which consistently seems to be at the root of difficulties is the lack of clarity around expectations. It may be that goals and objectives are too woolly, for example, or there is a lack of understanding of each other’s roles; perhaps there is little appreciation of each other’s strengths and contribution or no agreement around how best to work together.
The tensions, frustrations and conflict which often lead to relationships becoming strained and even stalling completely, could be avoided with more upfront clarity.
So why not make your new year’s resolution to “be more specific.”
You can get all your working relationships off to a good start in 2017 by holding an Exchange of Expectations discussion (see our model below) with each person you manage or report to.
Think about what you each need from the other, in order to work effectively together and then come together to discuss and agree.
The key is to be very specific with each other. If you say “I would like more regular support”… it is very hard for someone to fulfil that, as it is so open to interpretation. What specifically does the support need to look like for you? Use examples to bring clarity to the discussion and agree specific actions to take forward.
Having clarity from the word go will mean far less room for misunderstanding and tension down the line. Get 2017 off to a flying start!
Happy New Year!
For more information on how we can help you with relationships which are showing signs of strain have a look at our Repairing Working Relationships solution and read about how we have helped other organisations get things back on track.
The way we behave towards each other in the workplace has a direct impact on individual wellbeing, team performance and organisational results. This belief has underpinned our work at Focal Point for over 20 years and has never been more relevant. We are privileged to work with a huge variety of organisations wanting to get workplace behaviour and culture right - and to tackle the inappropriate behaviour that may get in the way of this. Supported by our fantastic team of facilitators and coaches, we are able to make a real difference to peoples’ lives as well as organisational performance. Having worked in both large businesses at management level and in 2 start ups at director level, I am able to combine hands on experience of growing and managing teams - and the associated challenges in creating the right culture - with over 20 years in learning and development. I hold the Certificate in Training Practice and am a member of CIPD. When I am not supporting clients or developing the Focal Point business, you will find me in a calming yoga class...